Nissan Quality Guard Plus Plan Procedures

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How do I contact QualityGuard+Plus?

You may call us at (800) 888-5245 from 6:00 AM until 5:00 PM PST or send an e-mail to QualityGuardPlus@nissan-usa.com.The Roadside Assistance number is (800) 225-2476.

Where can I get a copy of a service agreement?

You can view, download, and print a sample copy according to the state in which you bought your vehicle from View Service Agreements. If you need a replacement copy of your actual Agreement, contact Nissan at (800) 888-5245.

How does the deductible work?

Once your repairs are complete, you pay the deductible (depending on the Plan you purchased) and then we pay the remaining balance directly to the repair facility by check or credit card. Any additional costs related to parts not covered are your responsibility.

What are the details of the roadside assistance coverage?

If you require roadside assistance, you can call (800) 225-2476 24 hours a day. You will receive on-site assistance from a qualified service facility up to a maximum of $100 per incident for minor mechanical disablement, such as battery boost (jump start); flat tire change (with your good spare); delivery of gas (maximum $5); and lock-out assistance. You may send claims for reimbursement to Nissan Roadside Assistance, Claims Department, P.O. Box 17179, Tucson, AZ 85731-7179. Note: This benefit is not provided under the QD plan. Deductibles do not apply and due to certain state laws, this benefit may be unavailable in the state in which you bought your vehicle. Please refer your personal Service Agreement.

What is the towing policy?

If your vehicle requires towing due to the mechanical breakdown of a covered part, you can be reimbursed for the actual expense of having it towed to an authorized automotive repair facility. Nissan will pay for a portion of the towing charge (up to $100, or $35 under the QD plan) not covered from other source(s). You may send claims for reimbursement to Nissan North America, QualityGuard+Plus, Customer Reimbursement, P.O. Box 680, Gardena, CA 90247. Please call us at (800) 888-5245 to verify reimbursement before mailing any documents.Note: Statutes governing your service agreement vary by state. Depending on where you purchased your vehicle and service agreement, deductibles for towing may not apply or this benefit may not be available. Please refer to your personal Service Agreement for complete details.

What are the trip interruption benefits?

If your vehicle is inoperable due to the mechanical breakdown of a covered part when you are 100 miles or more away from home, Trip Interruption coverage may reimburse you for the following expenses: alternate transportation, meals, and lodging, not to exceed $500 per incident. You must make arrangements by calling Roadside Assistance at (800) 225-2476. Note: Trip interruption benefits are not covered under the QD plan. Statutes governing your service agreement vary by state. Depending on where you purchased your vehicle and service agreement, deductibles for trip interruption may not apply or this benefit may not be available. Please refer to your personal Service Agreement for complete details.

How do I cancel my agreement?

You or a person authorized by you may cancel your Agreement by submitting a written request. Include the mileage (odometer reading) of the vehicle at the time of cancellation and mail this information to the dealer who sold you your vehicle.If your Agreement is cancelled within 60 days from its effective date and you have not filed a claim, you will receive a full refund. If you have filed a claim or if your Agreement is cancelled after 60 days, the refund will be calculated based on the greater of either the time over 60 days or your mileage. A processing fee of $35 will be automatically deducted, if applicable, from the refund (refer to your Service Agreement to find out if your state is an exception). Note: If your Service Agreement was financed, the refund will be paid to the lienholder unless you submit proof of pay-off.

How do I transfer my agreement when I sell my vehicle?

1. Show that your vehicle's service records are current and indicate that the vehicle was maintained in accordance with the manufacturer's maintenance schedules.

2. Request the transfer within 30 days of the change in ownership.

3. Fill out completely and sign the Transfer Certificate found in your Service Agreement or in a sample Service Agreement and submit with a $35 transfer fee (in Alabama, Arizona, California, and Washington the transfer fee is $25) to the address shown on the Certificate. A new Service Agreement will be mailed to the subsequent owner within four weeks of Nissan's receipt and successful processing of all requested material.

What responsibility do I have for maintaining my vehicle?

You must maintain your vehicle in accordance with the manufacturer's maintenance schedules. Keep your receipts as proof of maintenance (oil changes qualify), even if you maintain your own vehicle. If you do not have a copy of your vehicle's manufacturer maintenance schedule, please call the manufacturer and request a copy.

As a new car dealer, Vaden Automotive is authorized to sell Service Contracts by the Nissan of North America Corporation.

Vaden Automotive - 9393 Abercorn Street - Savannah, GA 31406
Service Contract Sales 877-599-9499